I have a website hosted in a vps that
sends informative emails to my clientes, maybe 20-40 emails per day. Since few weeks ago
some sent emails are bouncing with the following
error:
This message was created automatically by mail delivery
software.
A message that you sent could not be
delivered to one or more of its
recipients. This is a permanent error. The
following address(es)
failed:
destination@example.com
SMTP error from remote mail server after
RCPT TO::
host mx1.emailsrvr.com [173.203.2.36]: 554 5.7.1 ACL dns_rbl;
Client host [MY-IP] blocked using
sa-dnset.blagr.emailsrvr.com=127.24.0.2 Please visit
href="http://bounce.emailsrvr.com/?a0" rel="nofollow
noreferrer">http://bounce.emailsrvr.com/?a0 for more information on why
this
message could not be delivered
------ This is a copy of the message, including all the headers.
------
**MY-IP is
the ip of my vps server*
Tracking the error
according to details in the email body, I found that my ip is blacklisted in
Blocklist Removal Center with the following
warning:
Technical Details:
The sending IP
address or domain of the message is currently on a
blacklist. The intended
recipient will need to safelist the IP address
the message is being sent
from. Please use an alternate method to
relay this information to the
intended recipient. To find out more
information on where the sending host is
blacklisted, enter the IP
address, located in the rejected message, into our
Blacklist
Aggregator.
Why
is the ip blacklisted?
Following up the warning
and information provided, this is happened to me
because:
- It appears to be
infected with a spam sending trojan, proxy or some other form of
botnet. - It was last detected at 2014-03-26 19:00 GMT (+/-
30 minutes), approximately 3 days, 1 hours, 30 minutes
ago. - The host at this IP address is infected
with the Ebury Rootkit/Backdoor
trojan.
Ebury
is a SSH rootkit/backdoor trojan for Linux and Unix-style operating systems. It is
installed by attackers on root-level compromised hosts by either replacing SSH related
binaries (such as ssh or sshd) or a shared library (such as libkeyutils.so) used by
SSH
What should I do in this
case?
The only way to definitely remove a
rootkit is to format all partitions on the server, then reinstall the operating system.
Once a system has been root compromised, there is no way to confidently clean it up,
because with root access, backdoors can be placed that you cannot detect. Essentially,
once a server has been root compromised, it can never be trusted again, no matter what
steps are taken to try to clean it.
So, what is
the question here?
I am really tired
dealing with emails that are never sent correctly. Also, yahoo neither hotmail are not
getting the messages at inbox, but spam does.
My
plan from here is to hire another hosting provider with a new ip address from scratch,
make use of security procedures to avoid this situation again but I want take advantage
of this change and install a S/MIME certificate to give emails more security (as a
friend's recommendation).
- Will a S/MIME certificate
help me to minimize emails at spam folder on yahoo and hotmail?
- How a S/MIME certificate will help me in this
situation?
If the analysis provided in the question is correct it sounds like the
particular incident referenced there goes well beyond just not being able to deliver
mail; the system had been compromised and other bad things may be going on as well in
addition to it having been blacklisted because of sending spam,
etc.
Obviously you'll want to do all you can to
avoid something like that happening again.
As
for having a mail server and the mail it delivers "look trustworthy" I think focusing on
the basics may be more effective than
S/MIME.
- Stay in control of
what mail is sent from
you- Lock down relay
access - Don't send out mail that may come across as
'spammy' - Obviously all of the above relies on that the
server has not been
compromised
- Lock down relay
- Have the
"mailname" (name that the mail server software uses to present itself) set to the
canonical name of the mail
server- This name should resolve to
the IP of the server - The reverse record (PTR) for the IP
of the server should match this
name
- This name should resolve to
- Set up
SPF for your
domain name(s), explicitly indicating that the owner of the domain name allows the IP of
your mail server to deliver mail from this domain - Set up
DKIM on your mail
server and your domain name(s). A signature proves that the mail is originating from a
server which has the key that the owner of the domain name specified (somewhat overlaps
with SPF but with cryptographical rather than IP-based
validation)
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