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disaster recovery - What's your checklist for when everything blows up?




Users can't get to their e-mail, the CEO can't get to the company's home page, and your pager just went off with a "911" code. What do you do when everything blows up?


Answer



The first answer is stay calm! I learned that the hard way that panicking often just makes things worse. Once thats achieved the next thing is to actually ascertain what the problem is. Complaints from users and managers will be coming at you from all angles, telling you what THEY cannot do, but not what the problem is.



Once you know the problem you can start the plan to fix it and start giving your angry users a timescale!


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